View Special Billing Message Selection screen.

A Special Billing Message can be selected from the Posting screen.  This is a message that will print on the next billing statement that is sent to the patient.  These messages will print once and not be repeated unless you re-select another Special Billing Message.  It frequently happens that the time you most need to designate a message to the patient is while you are posting.  For example, if you are posting an insurance check that does not fully cover the remaining balance, then the patient will be responsible for whatever is left. A message explaining this situation to the patient is useful and may prevent a phone call from the patient requesting further information.

To select a Special Billing Message click on the Billing Message button at the top of the Posting screen and the Billing Message Selection screen will open on top of the Posting screen. The Special Billing Message may come from your pre-existing Billing Message table or you may customize a message just for this account.

Selecting From Billing Message Table
Diamond Dental Software comes with a collection of pre-entered billing messages.  These are stored in the Billing Message table.  You may add messages of your own to this table with the Billing Message Entry screen available through the System File Menu. When the Billing Message Selection screen opens it will display the messages in the Billing Message table.  If no Special Message has yet been selected the Message Selected text box will display the word "None."  Use the vertical scroll bar on the right to view all the available messages.  When you find the message you want, click on the Selection button seen on the left side of each message.  This is an elongated vertical button that runs the entire height of each message.  After clicking on the button you will see the Message Selected text box indicate "Yes."  You may now close the screen with the Exit button.

Creating A Custom Special Billing Message
If the messages in your Billing Message table do not quite express what you want to tell this patient, you may write a customized Special Billing Message.  To do this click on the Custom Message button of the Billing Message Selection screen.  The Custom Billing Message Entry screen will display.  Enter your custom message as you want it to appear on the billing statement.

No Message Button
If you have selected a Special Billing Message for an account and have subsequently decided that you do not want a special message after all, click on the No Message button.  The Message Selected text box will change to "None."  No Special Billing Message will print on the patient's next statement.